1. Overview
At AllotBox, we strive to provide a seamless booking experience for both clients and service providers. This Refund Policy outlines the terms under which refunds may be requested and processed for payments made through the AllotBox platform.
2. Eligibility for Refunds
A refund may be issued under the following circumstances:
- Cancellation by Service Provider: If the service provider cancels a confirmed appointment, you are entitled to a full refund of the amount paid.
- Duplicate Payment: If you were charged more than once for the same booking due to a technical error, the duplicate charge will be fully refunded.
- Service Not Rendered: If the booked service was not delivered and no rescheduling was offered or agreed upon, a refund may be issued upon review.
- Payment Failure After Charge: If your payment was captured but the booking was not confirmed due to a system error, a full refund will be processed automatically.
3. Non-Refundable Situations
Refunds will not be issued in the following situations:
- Client No-Show: If you fail to attend a confirmed appointment without prior cancellation, no refund will be issued.
- Late Cancellation: Cancellations made within the cancellation window defined by the service provider (typically less than 24 hours before the appointment) are non-refundable unless otherwise stated by the provider.
- Change of Mind: Refunds are not provided for bookings cancelled due to a change of mind after the cancellation window has passed.
- Partial Service Usage: If a service has been partially rendered, no refund will be issued for the portion consumed.
4. Cancellation Window
Each service provider sets their own cancellation policy. The applicable cancellation window is displayed on the service booking page before you confirm your appointment. We encourage you to review this information prior to completing your booking. AllotBox enforces a minimum cancellation window of 2 hours before the scheduled appointment time for all services unless a stricter policy is set by the provider.
5. How to Request a Refund
To request a refund, please follow these steps:
- Log in to your AllotBox account and navigate to Dashboard → Your Bookings.
- Locate the relevant booking and note the Booking ID.
- Contact our support team at [email protected] with your Booking ID, the reason for the refund request, and any supporting details.
- Our team will review your request within 3 business days and respond with a decision.
6. Refund Processing Time
Once a refund is approved:
- Refunds are processed back to the original payment method used at the time of booking.
- Credit/debit card refunds typically appear within 5–10 business days, depending on your bank or card issuer.
- UPI and net banking refunds are generally processed within 3–5 business days.
- AllotBox is not responsible for delays caused by third-party payment processors or banks.
7. Platform Fees
Any payment gateway or platform convenience fees charged at the time of booking are non-refundable, even when a full refund is issued for the service amount. This includes Razorpay processing fees and any applicable taxes on such fees.
8. Disputes
If you believe a refund decision is incorrect or you have not received a refund within the stated processing time, please escalate the issue by emailing [email protected] with the subject line "Refund Dispute – [Booking ID]". We are committed to resolving all disputes fairly and promptly.
9. Changes to This Policy
AllotBox reserves the right to update this Refund Policy at any time. Changes will be reflected by updating the "Last updated" date above. Continued use of the platform after changes constitutes acceptance of the revised policy.
10. Contact Us
For any questions regarding this Refund Policy, please reach out to us: